Local Feedback Flywheel
Turns in-store feedback into a neighborhood rewards loop for customers and businesses.
Customers scan in-store, share quick private feedback, earn points, and redeem those points across the ShopperTrail network.
One business may receive feedback, and another wins the redemption walk-in. Local businesses support one another through real neighborhood traffic.
Stores and service businesses gain insight into what customers want, their price sensitivities, and what improvements matter most.
Overview
Explains the core feedback + rewards loop from the customer side.
ShopperTrail now supports service businesses as well as retail, with additional tools for private feedback, loyalty, and community engagement.
Loyalty Integrations
ShopperTrail offers direct Square loyalty integration and supports Lightspeed loyalty workflows.
Businesses can collect private customer feedback through ShopperTrail while continuing to reward customers inside the loyalty systems they already use.
Customers can earn ShopperTrail points to redeem across the ShopperTrail network. The same points can also be applied to their store-specific loyalty total.
Community Lounge
Service businesses can open a live lounge for customers present in-store if they wish.
Customers can chat, businesses can set up engaging polls in the lounge.
Lounge connections are time-limited, built for regulars, visitors, and neighborhood conversation.
For service businesses that function as gathering, working or waiting spaces, the lounge creates another reason to stay, return, and build real local connection.
ShopperTrail ® | Stores | 📲 Install
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